Shipping policy

Shipping policy

4.1. Timeframes.

• Order processing: 1 to 3 business days from payment confirmation.
• Delivery: 9 to 14 business days depending on the destination country and city. The delivery period starts when the order leaves our warehouse.

These are estimated timeframes. They may vary due to public holidays, peak demand periods (such as Black Friday or Christmas) or carrier issues.

4.2. Shipping countries. We ship to Spain, the rest of the European Union countries, the United Kingdom, Switzerland, Norway and the United States.

4.3. Shipping costs. Shipping is completely free on all orders and to all shipping countries.

4.4. Tracking. When your order leaves our warehouse, we will send you an email with the tracking number. Sometimes tracking takes a few days to update.

4.5. Delivery address. Please check your address carefully before confirming your order. If you need to correct it, write to us as soon as possible at hallotrends@gmail.com; we can only change it if the order has not yet been shipped. If the order is returned because of an incorrect address or because it was not collected, re-shipping may carry an additional cost.

4.6. Issues. If your order arrives damaged, incomplete or does not arrive within the estimated timeframe, write to us at hallotrends@gmail.com with your order number and, if possible, photos. We will offer you a solution: re-shipment, refund or handling the claim with the carrier.